Clear. Independent. Experienced.
TownSquare Consulting assists property owners and claim professionals with disputed property insurance losses, providing thorough evaluations, documented scopes, and professional representation throughout the appraisal process.
Property claim appraisal built around the facts of the loss.
When the amount or scope of a property insurance claim remains disputed, TownSquare Consulting provides a detailed, practical evaluation designed to move the appraisal process forward.
Property Appraisal
Independent evaluation of disputed scopes and amounts of loss, including review of estimates, documentation, photographs, and observed property conditions.
Roof & Storm Claims
Evaluation of roof repair versus replacement, storm-related damages, roofing components, exterior damages, material considerations, and related scope differences.
Interior Losses
Review of water, wind, and storm-related interior damage with attention to affected materials, reasonable repair scope, continuous finishes, and overlapping damages.
Estimate Review
Side-by-side review of carrier and contractor estimates to identify legitimate differences in quantities, pricing, labor, material, and scope.
Claim Consulting
Professional claim and construction-scope consulting for property owners, contractors, attorneys, and other professionals involved in disputed losses.
Umpire Assignments
Professional participation in the appraisal process when an umpire is needed to evaluate unresolved differences between the appointed appraisers.
When the claim stalls, give your customer another path forward.
TownSquare works with roofing and restoration professionals whose customers have unresolved disagreements concerning the amount or scope of a covered property loss.
- Roof replacement versus repair disputes
- Missing or disputed scope items
- Interior and exterior damage differences
- Material and labor pricing disagreements
- Claims where negotiations have reached an impasse
A straightforward resource for your customers.
Contractors often identify legitimate scope differences long before a property owner understands the appraisal process. We can review the available claim documentation, explain the appraisal process, and determine whether the dispute is appropriate for appraisal.
Our role is focused on the property loss and the appraisal assignment. We aim to keep communication clear, documentation organized, and the process professional for everyone involved.
Refer a ClaimA practical appraisal process.
Every claim is different, but our approach centers on understanding the disputed scope, inspecting the property when appropriate, and documenting a supportable position.
Claim Review
We review the estimates, photographs, claim documents, and the specific areas of disagreement.
Inspection
When needed, we inspect the property and document the conditions relevant to the disputed loss.
Appraiser Coordination
We communicate with the opposing appraiser to work through scope, quantities, pricing, and other differences.
Resolution
Agreed items are documented. Unresolved appraisal issues may be presented to the selected umpire when required.
Understand the insurance appraisal process.
Insurance appraisal is a contractually agreed process used to resolve disagreements between a policyholder and insurance carrier over the amount of a covered loss. Each side selects an appraiser, the appraisers select an umpire, and the panel works to determine the amount of loss. Appraisal generally addresses the amount of loss rather than coverage or policy interpretation.
Our three-page guide explains the main steps, panel structure, fees, the role of the appraiser and umpire, scope considerations, and common questions.
Experience on both the property and claim side.
TownSquare Consulting is led by Bobby Clark, a property appraiser with decades of combined experience in property claims and field inspections.
That experience provides a practical understanding of damage assessment, estimating, construction scope, carrier documentation, contractor demands, and the issues that commonly create disagreements during a property claim.
TownSquare's objective is simple: evaluate the facts, document a reasonable position, and handle each appraisal professionally.
Scope. Documentation. Resolution.
A strong appraisal position should be based on the actual conditions of the property and supported by the available documentation—not simply the highest or lowest estimate presented.
- Detailed property inspections
- Reasonable and supportable repair scopes
- Estimate and documentation review
- Professional appraiser communication
- Efficient handling of disputed claims
Have a disputed property claim?
Send the claim information to TownSquare Consulting for review.
Start with a claim review.
Provide a few details about the property and the disputed claim. You can also call or email directly to discuss the assignment.